Refund policy

At DeentoDigits, your satisfaction is our priority. If something isn’t right, we’re here to help.

1. Eligibility for Returns

You may request a return or refund if:

-The item arrives damaged, faulty, or incorrect.
-You contact us within 14 days of receiving your order.

We cannot accept returns for:

-Change of mind
-Books that have been used, damaged after delivery, or are not in their original condition

2. How to Request a Return

To start a return, please contact us at:
deentodigits@outlook.com
Include your:

-Order number
-Full name
-Picture of the issue (if damaged or incorrect)

We will reply within 24 hours.

3. Return Shipping

If the product is damaged, faulty, or we sent the wrong item:

-Return shipping is free, and we will provide a prepaid label.

If the customer requests a return for other reasons (where eligible):

-Return shipping costs must be covered by the customer.

4. Refunds

Once your return is approved and inspected, refunds will be issued to your original payment method within 2-5 working days.

5. Exchanges

If you prefer an exchange for a damaged or incorrect item, we will send a replacement at no extra cost.

6. Non-Refundable Items

-Food Items
-Voucher items
-Promotional items items